1. Customer communication policy (Charges, cancellations and refunds)

Peceros Agency Travel guarantees clear, transparent, and advance communication regarding all its commercial policies. This information will be provided through:

• Terms and conditions sent via WhatsApp, email, or link.
• Published on the website and tour listings.
• Written confirmation upon booking completion.
• Verbal explanation prior to payment when the client is in the office.

The agency undertakes to inform the client about:

• Exact amounts due
• Payment method fees
• Applicable taxes
• Non-refundable deposits
• Cancellation penalties
• Weather conditions that may affect service
• Traveler rights and obligations

All payments made imply formal acceptance of these policies.

2. Personal data protection policy

Peceros Agency Travel strictly complies with Law No. 29733 – Personal Data Protection Law, its regulations and international digital protection standards.

2.1 Data that is collected

We only collect the data necessary for the tourism operation:

• Full name
• National ID or passport number
• Email address and phone number
• Health information relevant to the experience
• Allergies and dietary restrictions
• Information required for tickets, admissions, or transportation

2.2 Use of the data

The data will only be used for:

• Process reservations, purchases, and ticket issuance
• Operational communication with the client
• Security in protected or remote areas
• Compliance with reports to authorities (SERNANP, MINCETUR, SUNAT)

2.3 Protection and storage

• The data is stored with digital security measures.
• It is not traded, sold, or shared with third parties without authorization.
• It is only shared with operational providers when required (e.g., trains, buses, hotels).

2.4 User Rights

The customer can request at any time:

• Data update
• Information correction
• Data deletion (except where required by law to retain data)
• Authorization revocation

3. Force Majeure

The agency assumes no responsibility for unforeseeable or unavoidably harmful events, such as:

• Extreme weather (heavy rain, landslides, snow, hail)
• Strikes, work stoppages, or road blockades
• Government closures of archaeological sites
• Pandemics, epidemics, or health emergencies
• Natural disasters (earthquakes, floods, landslides)
• Social conflicts, riots, acts of vandalism

In case of force majeure, services may be modified, rescheduled or cancelled, always prioritizing passenger safety.

4. Travel insurance

It is strongly recommended that the client have insurance that covers:

• Medical expenses due to illness or accident
• Helicopter or ambulance evacuation
• Cancellations and postponements
• Lost or damaged luggage
• Accidents during trekking or outdoor activities

Peceros may request a copy or policy number for quick assistance in emergencies.

5. Payments and collection policy

This section explains how payments work, the available methods, and the collection policy to ensure a transparent and secure experience for all travelers.

5.1 Pagos Internacionales

• We accept PayPal and payment links.
• A mandatory 6% transaction fee applies.
• Customers are responsible for any conversion fees and charges levied by their bank or card.

5.2 National Payments (Peru)

• Yape, Plin, or bank transfer.
• Payments made via link in soles also incur a 6% commission.

5.3 VAT (18%)

• Foreign tourists are exempt upon presentation of a passport.
• Peruvian residents pay the mandatory sales tax (IGV) as per law.

6. Cancellation and Refund Policy

In this section you will find the conditions for cancelling a booking, the applicable deadlines and the refund options, so that you can make clear and confident decisions before traveling.

6.1 Tour packages within Peru

• A 30% non-refundable deposit is required.
• No refunds will be given for illness, changes of plans, altitude sickness, flight delays, etc.

6.2 Tours to Machu Picchu

• 100% payment required, non-refundable and non-transferable.
• Tickets are personal and cannot be modified under Peruvian law.

6.3 Day Tours

• 50% non-refundable deposit.
• Refunds are only available for group tours according to the following policy:
  70% up to 10 days prior to departure
  50% up to 72 hours prior to departure
  0% after the deadline

6.4 No shows

If the passenger does not arrive at the meeting point, it is considered a no-show and there is no refund.

7. Cancellations due to force majeure (Agency)

If Peceros has to cancel a tour due to extreme conditions:

• Machu Picchu: 30% refund
• Full Day: 50% refund

If the cancellation occurs during the tour (for safety reasons), no refund will be issued.

8. Dietary requirements

We will try to accommodate allergies or restrictions whenever they are reported in advance.

In remote areas, this is not always possible.

Passengers with severe allergies should bring their essential medication.

9. Booking confirmation

After payment, you will receive:

• Complete tour information
• Packing list
• Acclimatization recommendations
• Meeting points and times
• Service policies

10. Changes to terms

Peceros may update these terms at any time.

The current version will apply at the time of booking.

11. Good practices for responsible tourism (EXTENDED VERSION)

Peceros Agency Travel promotes sustainable tourism with a positive impact on communities and ecosystems.

11.1 Environment

The client agrees to:

• Do not leave any trash on trails, in towns, or in protected areas.
• Use a reusable bottle to reduce plastic waste.
• Respect wildlife and plants: do not touch, remove, or damage them.
• Do not feed wild animals.
• Stay on designated trails and do not leave the marked paths.
• Reduce water and energy consumption at accommodations.

11.2 Respect for cultural heritage

• Respect sacred spaces and rituals.
• Ask permission before taking photos of people.
• Do not alter traditions to obtain content.
• Support local crafts by buying directly from artisans.

Avoid offensive or disrespectful behavior.

11.3 Coexistence with communities

Maintain respectful, friendly, and non-invasive behavior.

• Follow the guide’s instructions during community visits.
• Do not offer gifts, money, or candy to children (it affects the local economy).

11.4 Conduct and safety

• Follow the guide’s instructions at all times.
• Report any physical discomfort or symptoms of altitude sickness.
• Do not participate in activities under the influence of alcohol.
• Use appropriate equipment for the tour.

11.5 Sustainable communication

Before the trip, the traveler will receive:

• Destination rules
• Cultural recommendations
• Environmental tips
• Reminders for a responsible visit

Peceros thanks each traveler for their commitment to the conservation of natural and cultural heritage.